While attempting to resolve conflict I would use two
strategies as a guide in order to allow me to address and to alleviate any
negative interactions.
1) Compromise
2) 3S
Skills
Conflict cannot always be
resolved. But every conflict does, eventually, have some outcome (O’Hair &
Wiemann, 2012). In my opinion, during a struggle of conflict, there will be a
time when two or more interdependent people will have to give up a little in
order to gain a little (O’Hair & Wiemann, 2012) while compromising for the
more effective method of decision making. Each party wants to be heard and
understood; therefore, a mutual agreement must be developed in order for each
party to feel valued and heard. This method also meets the needs of others
because it may allow for all to express themselves without feeling wrong,
judged, and/or criticized.
The 3S skills may resolve
conflict as well because it forces a person to gain a new viewpoint by stepping
away from the situation and seeing the conflict in a different view. To gain
perspective and see from the Third Side you need to Go to the Balcony. The
Balcony is a mental place of calm and perspective where you can keep your eyes
on what is truly important. Going to the balcony means taking a distanced view
of close things. What do you see from up there? How does that alter your
perspective (The Center for Nonviolent Communication)? This method allows you
to open up to new ideas and possibilities. 
Going to the Balcony allows you to
speak and listen with a measure of detachment. It permits you to be open to new
ideas and possibilities. Improving your ability to go to the balcony can have a
positive impact on conflicts around you. Sometimes the simple act of witnessing
a conflict, paying respectful attention to the parties and what they are
saying, can shift the outcome (The Center for Nonviolent Communication).
Reference
O'Hair, D.,
& Wiemann, M. (2012). Real communication: An introduction. New York:
Bedford/St. Martin's.
The Center for
Nonviolent Communication. (n.d). The center of nonviolent communication.
what really stood out to me after reading your post is "take time to formulate a plan", so true if there is a plan set up then it will be more like a discussion with 2 people listening to each other. I know from personal experience it seems when people are arguing they get upset causing them to yell and not even listen to what the other person is saying.
ReplyDeleteI have concluded that we must stay aware of the things that causes us to react in a way that may force others to misinterpret our true feelings/emotions. A person's delivery (what they say and how they say it) may lead to misunderstandings and more conflict. Therefore; we must become conscious of the way we speak and feel because this method may resolve conflict in a positive way.
ReplyDeleteHello Sha-Kevia,
ReplyDeleteI appreciate your mentioning how important it is look for a compromise or a win/win solution when we are involved in a conflict (CNR, n. d.). Compromising is a skill I have had to develop and I am still working on developing that skill with teenagers.
Clearly, compromising with colleagues is a necessary skill to have. Also, careful listening empathy, and expressing our own needs will ensure that parties involved in a potential conflict do not escalate with their requests.
Reference
Conflict Resolution Network. n. d. Retrieved from:
http://www.crnhq.org/pages.php?pID=12#skill_3
those pictures are great where did you get those I need them for my office LOL
ReplyDeleteSo true when two people are trying to come to a compromise there is a time when they will have conflicting thoughts or opinions, as you said there will be a time when they have a "mutual agreement".
ReplyDelete